Refund Policy
1. The rule in one line
You may request a full refund within 7 days of payment as long as the product file has not been downloaded. Once a file has been downloaded the sale is final, because a digital file cannot be returned.
2. What counts as "downloaded"
Every delivery through the client panel is counted against your licence, and the count is visible on the downloads screen. A download that failed half-way still counts: contact us and we will reset it.
3. When a refund is always granted
- You were charged twice for the same order.
- You paid but no serial was issued and we cannot issue one.
- The product is materially different from its description and we cannot fix it within 14 days.
4. When a refund is not granted
- The file has already been downloaded.
- The licence was disabled for sharing, publishing or reselling the serial.
- You changed your mind after the licence period started and the file was delivered.
- The request arrives more than 7 days after payment.
5. What happens to the licence
A refund disables the serial, it does not delete it: the record of the purchase stays for accounting, and the template stops working on the domains it was bound to. Buying again creates a new order and a new serial.
6. How to request one
Send the order number (it looks like YS-2026-000123) and the e-mail used at checkout to support@aplwino.pro. We answer within two business days, and an approved refund returns to the same method you paid with.